Wow, there is a lot of news from the Peaxl HQ these days! A few days ago we talked about our upcoming themes, we launched our Affliate Program and yesterday we made another move.
As you may now, we used Zendesk to manage the support requests we receive from our customers. This web app is really great… but not for us.
We think that solved support requests may help other users. We want to think the support as a community. So one of the main features of Zendesk (its private ticketing system) doesn’t meet our needs.
This is one of the reasons why we decided to drop Zendesk and to use a custom made solution, based on bbPress 2.
The deal remains the same, globally. Our customers have access to the entire forums and -obviously- can post and answer to any topic. And just like before, the full themes documentation is still free and public.
We hope you’ll enjoy our new community forums.
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